Frequently asked questions
How can I design my own lamp?
You can design your own lamp via this link: Design your own lamp. If you need assistance with designing, please email us at info@noordseelights.nl.
What materials do you use for the lamps?
We produce our lamps using recycled and plant-based materials, making them highly sustainable. The lampshades are made from PLA (biocomposite), while the bases consist of PLA mixed with recycled wood fibers.
What colors are available?
At the moment, we offer the lampshade in Seeshell White, Sand Beige, Dusk Brown, Coral Pink, and Seegrass Green.
The base is available in White Wood, Natural Wood, and Mahogany Wood.
How can I contact you for questions or assistance?
You can reach us in the following ways:
- Through the contact form on our website.
- By email at info@noordseelights.nl.
- Via Instagram.
- Via LinkedIn.
Can I return a lamp?
Yes, that is possible. Check our current return policy on the Returns page.
Do you offer a warranty on the lamps?
We offer a standard one-year warranty on the functionality of the lamp. If anything is wrong with your lamp or if you are not satisfied, we encourage you to contact us directly. Together, we will find a suitable solution.
What is the average delivery time of a lamp?
We aim for a delivery time of 5 to 7 days and will always keep you updated with the latest progress.
How are the lamps packed and shipped?
Our lamps are carefully packed in protective packaging and shipped via parcel service to ensure they arrive safely at your doorstep. We strive to respect the environment, so we use recyclable materials for our packaging whenever possible.
What are the shipping costs?
We offer free shipping within the Netherlands. Additional charges may apply for international shipping. Check the options at checkout for the most up-to-date prices.
Can you also ship lamps to other countries?
Yes, we ship within the European Union. However, please note that additional shipping costs may apply to international orders. Check the checkout page for the latest rates.
Which lamp bulb will I receive?
With every lamp you order from Noord see Lights, a standard LED bulb is included. We carefully select the brightness of the bulb based on the chosen color and pattern to ensure the best lighting effect for your lamp. If you have specific brightness requirements, please contact us at info@noordseelights.nl to discuss the possibilities.
Can I also order a lamps for my company?
Yes, that is possible. Send an email to info@noordseelights.nl for more information and access to our Resellers page.
Do you also offer installation services?
For large orders, we can also provide installation services. Contact us at info@noordseelights.nl to explore the possibilities.
What are the payment options?
We offer a variety of payment options, including iDEAL, PayPal, and most credit cards. You can find the full list at the bottom of this page.