FAQ

You can design your own lamp via our online design tool. Determine the shape of your lamp, the color and the pattern. Then click on the three dots in the design tool to export the parameters to a JSON file. Save this file and email it to us.

Of course that is possible, just contact us and we will adjust the design for you for the same price.

The delivery time varies depending on the design (and additional wishes). But on average it takes 3-4 weeks to produce and deliver your personalized lamp.

What materials do you use for the lamps?

We offer free shipping within the Netherlands. Additional charges may apply for international shipments.

We offer a one-year warranty on the operation of the lamp. We encourage you to contact us immediately if there is something wrong with your lamp or if you are not satisfied. Together we will then look for a suitable solution.

You can reach us via the contact form on our website, by email at info@noordseelights.nl or via our social media (LinkedIn and Instagram). We aim to respond to your question within two days.

For large orders we are also able to offer installation services. Contact us for the possibilities.

We offer a range of payment options, such as Ideal, Google Pay, PayPal and most credit cards. You can find the complete list at the bottom of this page.

Yes, you can also order lamps for your company at Noord See Lights. We offer tailor-made solutions that perfectly match the aesthetics and needs of your company. Whether you want lamps for an office space, restaurant, store or other commercial project, we will work with you to create a unique design. For larger projects we can discuss special conditions and prices. Contact us for a no-obligation quote and more information about the options.

For business orders, all prices are stated exclusive of VAT. The VAT is added during the checkout process. If your company is located outside the Netherlands but within the EU and you have a valid VAT number, we can reverse the VAT in accordance with the European VAT regulations. Please contact us to provide the necessary information and initiate this process. For companies outside the EU, the relevant customs duties and taxes will be applied upon import, depending on the legislation of the destination country.

Our lamps are carefully packed in protective packaging and shipped with DHL to ensure they reach you safely. We do our best to respect the environment, so we use recyclable materials for our packaging wherever possible.

Within Amsterdam we try to personally deliver your lamp.

We offer a 30-day return policy on standard lamps. Unfortunately, we can no longer resell the custom-made lamps and for these reasons we cannot accept returns.

If you are dissatisfied with your custom purchase, please contact us so that we can find a suitable solution.

With every lamp you order from Noord See Lights, you will receive a standard LED lamp. In terms of light intensity, this has been selected by us based on the chosen color and pattern to get the best out of your designed lamp. If you have a specific light intensity requirement, please contact us to discuss the options.

Yes, we ship worldwide. However, please note that international shipments may incur additional shipping charges.